Frequently Asked Questions

How do I know that my holiday's package is confirmed?

You will get holiday voucher in your e-mail within 24 hours confirming your holiday package

What if I don't get holidays voucher in 24 hours?

Please contact our holiday's staff

On which phone number should I call for details of holiday packages?

Phone number is displayed in the "Customer Support" option on the top right side of the home page of www.tajtrip.com

Can I change my holidays Plan?

Yes, you can change the plan by choosing any option out of the product before payment. It is not possible once you have made payment. Therefore we advise you to choose the product carefully.

What are the cancellation charges of holiday packages?

Holiday packages consist of various tourism constituents including airlines, hotels, road transports, sightseeing, food at different locations and countries. Therefore we suggest you to check with our staff and see holidays policies before booking.

What documents should I carry for international holiday packages?

You need to carry passport with minimum validity of 6 months, air ticket, visa and voucher.

What documents should I carry for domestic holiday's packages?

You need to carry a photo identity proof such as passport, driving licence, photo ID card issued by central/state government, voter card.

Can I pay by debit / ATM card, credit card, cash card, Net banking, RTGS, Cash, Cheque?

Yes! You can pay by any of the above mentioned mode of payment. There are some TDR charges (TDR - Transaction Deduction Rate) for online payments which will not be kept by tajtrip.com. It may be kept by the service provider bank/financial institution or other.

How can I save TDR (Transaction Deduction Rate) charges if I cancel the booking?

You can save TDR charges if you deposit money in the company account number directly. Account number details are given in the head of “Customer Support”.

Will I get full refund if I cancel the booking of holidays/tour package prior to departure date?

Please check with our holiday staff and see the policy prior to booking. There are certain administration expenses and cancellation charges.

How much refund will I get if I cancel holidays before completion of holidays period?

You are entitled for no refund once you avail the package partially.

Do I get confirmed visa if I book international holidays through Taj Trip Pvt. Ltd.?

Visa process and decision is totally in the control of embassies, high commissions, and consulates of concerned countries. Taj Trip private limited cannot influence visa process and decision in any case. Therefore we advise you to complete documentation and process for visa with reasonable time before your journey date. TTPL does not give visa guarantee.

Will I get milk/feed for my infant in the hotel?

We suggest you to carry milk bottle and other feed for infant. You may contact the hotel authorities for such help but it is totally between you and hoteliers.

Do I need ECNR stamp for International traveling?

ECNR clearance is not required for tourist visa holder for many countries. However, nowadays most of the passports do not contain this stamp but we suggest you to be ensure from PoE/nearest emigration office/passport office at least one week prior to the journey.

What is Ok to Board on message? How do I get it?

You need ok to board message when visiting Dubai on tourist visa. This message is to be given by sponsor to the airlines. Airlines will update this message in their system for the concerned passenger's PNR and only thereafter you get your boarding pass in origin country. However, you don't need to get it if you have purchased a package from TTPL. We advise you to confirm with our holidays staff for ok to board on message 3 days prior to the journey.

How will I get refund?

You will get refund in the same account which was used for payment. In some cases, it may be transferred to the consumer account on written demand or in special condition.